Start a fresh setup of Outlook using the autodiscover features now.Make sure YOUR IP IS FIRST when you edit the host file and save it as follows: The autodiscover A record is the Key for Outlook’s autocomplete settings. Add the following lines to the hosts file, if you don’t know the IP’s then simply ping the WAN IP addresses of your mail server to get them.You may have an issue where the HOSTS file is locked or you get an access denied error when you try to save, so go into the security tab of the ETC folder and give yourself full access by taking ownership (FYI, webroot will lock this file so close or disable it).On the machine that has the EAS or “Something Went Wrong” error you can try editing the HOSTS file.Meaning, you want to make sure that you have an A record for and an A record for that points to your mail server’s WAN IP. FIRST THINGS FIRST, in order for Outlook to properly connect to your Exchange services please make sure your hosted DNS records are set up in the manner than Outlook wants.How to Fix Log onto Exchange ActiveSync EAS error if Outlook cannot resolve the server information for your internal Exchange server: Often times it gets through and lets you finish the setup.It will run through many times and cancel the request then try again etc.It will give you the EAS error in the dialog box.
On the screen where you enter the account details, put in the name of the Exchange Server (it will be for cloud users).Sometimes the simplest fix is the best so try this first: So, here’s how we fixed the ‘ Exchange ActiveSync Mail Server EAS cannot be found’ issue: Previous versions of Outlook connect without issue but the degrading of EAS (Exchange ActiveSync) is Microsoft’s way of saying “go to office 365 or we’re going to start breaking things”. Typically we see the “ Cannot Log onto Exchange ActiveSync mail server (EAS) The server cannot be found” issue when Outlook is trying to connect to an Exchange server or the ‘ Something Went Wrong‘ error when Outlook can’t sync with Office 365. How to Fix the Log onto Office 365 & Exchange ActiveSync EAS Outlook error – Something Went Wrong
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